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Privacy policy

This Privacy Policy describes how mettleandbloom.com processes personal information when you visit or make a purchase from the Site. This policy has been made in accordance with the new GDPR Laws that came into effect May 2018. For more information about our privacy policy, please email us at support@mettleandbloom.com

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@mettleandbloom.com

Customer Data

We use your Personal Information to provide you with advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners, Shopify. 
  • We collect your information in the event of you requesting an exchange or a refund or if you lose a gift card. A record of all items sold is stored against your customer name where provided to us at the point of sale, the history of all sales relating to your name are stored on our system from the date of your first purchase.
  • We use customer phone numbers and email addresses to communicate new collections, promotions, sales and reasons to shop. This information is stored on a third-party site.


What circumstances we contact you and how

Mettle and Bloom uses Klaviyo to contact our customers. Mettle and Bloom will contact you to inform you of promotions, new collections and styles. We store all customer requests in a password protected file.

Marketing

Marketing emails and SMS messages are sent to our Customer list. If you do not wish to continue to receive emails or SMS you can unsubscribe by clicking the link at the bottom of a Mettle and Bloom email or text message.

Data

Mettle and Bloom will hold data for the purposes of tax liability, Revenue Audit, management of accounts and dealing with claims but this data is not for the purposes of marketing without specific consent.

Mettle and Bloom will hold data for the purpose of contacting customers and potential customers to inform them of information, savings and sales and new releases. 

Your Rights

Withdraw your consent for your data to be processed.

  • Access the personal data that we are processing personally to you.
  • Ask us to rectify any errors in that data
  • Request for your data to be erased.
  • Lodge a complaint with the Data Protection Commissioner who is our independent regulator for data protection.

You can contact us anytime at support@mettleandbloom.com 

Last updated: 21/05/2022